Customer Service Refresher Course

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A comprehensive full-day refresher course on the essence of delivery customer service to the many types of customers that come through your business each day. It will cover topics that include customer service through good communication, teamwork, and handling difficult customers.

• Improve overall customer satisfaction and add value to customer experience that leads to returning business and even customer loyalty.
• Improve employee confidence and competence that leads to improved productivity and job satisfaction.
• Invest in your front-line employees as Palau prepares to welcome the gradual return of the tourism industry and for upcoming events such as the Omal Marathon in June 2023.

PRICE: $120.00 per admission. Participants get copies of training handouts, get trained by customer service experts, a certificate of participation, and participant's meals and drinks are included in the admission price. (PCOC Members get 25% discount)